We also ensure that our writers have a complete understanding of the context in which the product or software will be used, that the user is a partner in the design process, and that the usability design process (including usability testing) have a focus.
After taking part in the complete development process, our usability team will perform a final test to observe users' attempts to learn and operate the solution in real situations. We can then guarantee a documentation tool that will get the user up-to-speed quickly.